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FAQ's

Customer Feedback:

How do I fold a Saky Sack?

What are Saky Sacks made of?

How do I clean my Saky Sack?

Where are Saky Sacks made?

Will I receive an email confirmation after I place my order?

Can I change or cancel an order after it has been placed?

How will my order be delivered?

Shipping and Delivery Policy:

What if a package arrives damaged?

What if a package arrives late?

What is the sales tax amount for my purchase?

Can you gift wrap an order for me?

Our Return Policy:

Wholesale Inquiries:

Intellectual Property:

Opportunities:

 

Customer Feedback:

We love to hear from our customers. Send your suggestions, product ideas or comments to info@sakysacks.com.

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How do I fold a Saky Sack?

step 1

step 2

step 3

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What are Saky Sacks made of?

Saky Sacks are made from Tyvek®, a material that is known for its legendary strength. Tyvek® is not only lightweight but is also extremely strong and durable and is washable and recyclable! A Saky Sack can easily carry weights of up to 25 lbs.

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How do I clean my Saky Sack?

Saky Sacks are machine washable in the gentle cycle using cold water. Hang or lay flat to dry, do not put your Saky Sack in the dryer or dry clean it.

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Where are Saky Sacks made?

Saky Sacks are designed in the USA and made ethically in China.

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What payment options do you accept?

Saky Sacks accepts all major credit cards.

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Will I receive an email confirmation after I place my order?

Once your order has been processed and is ready to be shipped from our facility you will receive an email containing a shipment confirmation.

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Can I change or cancel an order after it has been placed?

Unfortunately we cannot change or cancel an order once it has been processed.

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How will my order be delivered?

We use USPS and FedEx for all orders. For assistance with international orders please contact Saky Sacks at info@sakysacks.com.

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Do you accept International Orders?

We ship all over the world. Please note customers are responsible for paying any customs, import duties and/or any other charges or fees that may be incurred by importing products into your country. We cannot determine in advance what these fees will be. For more information, please contact your local customs office. We always make sure the proper customs paperwork is attached. Your parcel may be held in customs for an additional length of time, we appreciate your patience!

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Shipping and Delivery Policy:

Saky Sacks will ship your order 1 – 3 business days after receiving your order. International orders are shipped at an additional fee.

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What if a package arrives damaged?

In the event your package arrives damaged, please contact us within 24 hours at info@sakysacks.com. You will need to return the original shipping package to Saky Sacks for any damage claims.

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What if a package arrives late?

Saky Sacks will ship your package 1-3 business days after receiving your order. Saky Sacks will not be liable for delays in delivery due to weather or other unforeseen problems. Please choose a shipping method during checkout that will allow for your parcel to arrive on time.

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What is the sales tax amount for my purchase?

Saky Sacks charges sales tax on all retail orders shipped within the State of Washington only.

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Can you gift wrap an order for me?

Unfortunately we cannot offer this service at this point in time.

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Our Return Policy:

We want you to be satisfied with your purchase. If for any reason you are not satisfied with your order please contact us at returns@sakysacks.com to get a RMA (Return Merchandise Authorization). We will respond to your request within 48 hours Monday – Friday. Once an RMA has been issued, return it to us and enclose a copy of the packing slip that was enclosed in the parcel. You may return products that are unopened and unused for a full refund, less shipping costs up to 30 days after purchase. Returns should be addressed to:

Saky Sacks RETURNS
16625 Redmond Way, Suite M, Box 315
Redmond, WA 98052

We cannot accept any returns without an RMA.

We make every effort to display our products as accurately as possible on this site. However, actual colors you see will depend on your monitor and we cannot guarantee that your monitor’s display will be accurate. If you are not completely satisfied with your order contact us at returns@sakysacks.com for further assistance.

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Wholesale Inquiries:

We sell wholesale to verified businesses and retailers. You must supply a valid State Resale License or Federal EIN as well as your full business name. Please contact us at sales@sakysacks.com.

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Intellectual Property:

Saky Sacks® and Sakcessories® are all original — created exclusively for us. Our totes are covered by Patent D648,935.   We take our creative endeavors seriously. Accordingly, our  products may also be covered by one or more registered copyright(s) and/or trademark(s). Please enjoy our products, but respect the hard work and creativity that went into them.

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Opportunities:

At Saky Sacks we work with talented artists to create our beautiful bags. We would love to hear from you regarding any partnering or investment opportunities. Contact us at info@sakysacks.com.

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©2010 Saky Sacks
photography © Sarah Brooke Photography